No financing officer answers the device and every voicemail try complete

No financing officer answers the device and every voicemail try complete

Bad support service… Can’t arrive at no credit check installment loans Fort Worth mortgage manager. Been refinance processes. Turned in all of the papers, overlooked 5 closings. Still wishing! Losing profits. Difficult support service. Bad price! Just how performed they arrived at 4.5 million in the conversion? Pose a question to your Claims Lawyer Work environment.

It keep animated us to new loan processors

Awful support service. I have been speaing frankly about a refinance while the no nearer to closing than simply I was inside Summer. Customer support are a tale. They just import us to each person, and i am bounced as much as eg a golf ball. Most disappointed and you will upset and you may in the morning moving my home loan quickly. Don’t strongly recommend The latest Rez at all.

My loan try that have Ditech and it are offered in order to New Rez

Don’t use NEWREZ….most significant mistake I have produced. Been looking to refi. Just like the Could possibly get it is now October nonetheless waiting. You will find delivered an identical documents into the multiple times. Can not come to people of the mobile. My personal loan try recognized two months in the past however waiting. The firm are bull crap wade someplace else.

New Rez ‘s the bad mortgage lender!! Brand new Rez called and you may available to refi my personal loan from the good straight down interest. The mortgage Manager Ryan informed me it will be easy “no hassle”. The guy along with told you no need for the next assessment since the financing was only 12 months dated therefore were not delivering one extra money away! HA… 5 weeks later they are requesting docs they have. The mortgage Chip try not to see the docs I upload on the secure webpages. The surely bad lender We have actually caused! Conserve the brand new outrage and get another financial!!

NewRez/Shellpoint gotten the mortgage off Ditech. First fee to help you NewRez was a student in , and that we put up via the NewRez website for automated payments on to begin every month. Every ran well until . It never ever took the fresh new percentage which had been allowed to be pulled from our family savings! I don’t observe up until we had a visit on away from specific strange count stating they were NewRez, did not communicate with him or her once we did not know the number. Tested our membership online thru their website and low and behold this new Oct commission hadn’t become instantly obtained! Had to your cellular phone that have NewRez support service immediately to get away that which was happening and you can are advised it absolutely was some sort of “glitch”. Actually, repayments being moving to have payment very well while the ! There was many money in brand new checking account for it! We talked which have a couple additional persons to your , on the 2nd individual taking the commission over the phone that have the statement out of this lady there was zero later charges, no payment and it might possibly be ACH. It is currently and on its page it’s demonstrating me that it’s a keen unapplied fee! What on earth, this is actually the Oct step 1 fee and should had been used as such Instantaneously on . So we get on the telephone once again with them now and you may query what’s going on? Is told you to she’d quickly consult it be placed on the Oct commission and “you aren’t late” I contacted our bank right after talking-to NewRez with the and you will the bank said “no take to on percentage had been asked because of the NewRez/Shellpoint, they (the lending company) commonly ending any fee therefore provides many money to cover cuatro numerous years of money”! I have below 12 months leftover on this first financial and are generally definitely offered visiting the condition lawyer general’s office, the higher providers agency, hiring legal counsel and you can expenses it off today. Our very own online membership that have NewRez shows the next commission becoming auto-paid off is set for The fall of step one, in case i try to look at the arranged automatic money, it confides in us we can not since membership try “past due”. This is so that incorrect towards of a lot levels! I have Not ever been late in the 31 ages with the help of our financial percentage therefore we have the ultimate credit history more 850! Will they be now browsing screw all of our credit score? Abstain from Him or her!

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